Blog: Trends in digital transformation
‘In the future we will use technology even more than we do today to interact with customers and let them serve themselves.
We will be thinking about Conversations as a Platform and considering which technologies can help support the conversations, such as bots, intelligent agents and machine learning, which constantly learn and become smarter through the environments they operate in, and can translate as a conversation progresses.’
Nana Bule, CMO, Microsoft Danmark
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