Microsoft Dynamics 365 Customer Service

An expandable platform

You can start with Customer Service and expand as the need arises and your organization can keep up.

You easily integrate the other applications within Dynamics 365, e.g., Marketing, Sales, Field Service and Business Central, which allows you to combine the systems and create connections between different business units to support your company’s growth.

Dynamics 365 Customer Service can also be easily integrated with add-ons such as Microsoft Teams, Bisnode, ClickDimensions and Mailchimp.

In addition, there are two specific add-ons for Customer Service: Dynamics 365 Virtual Agents for Customer Service and Dynamics 365 Customer Service Insights.

You can also use Customer Voice, which allows you to obtain feedback from surveys.

How can MicroPartner help?

To get the most value out of Dynamics 365 Customer Service, it must reflect your business and your way of working. Perhaps you need additional features and integrations that suit your needs? Adjustments can be both simple and complex.

Learn more about how we can help you here.

Self-service and communities

You can help your customers help themselves.

Make it easy for your customers to find answers to their questions themselves and give them access to a community where they can get in touch with like-minded people and professionals. If necessary, customers can easily switch to assisted support.

With Microsoft Dynamics 365 Customer Service you can:

• Offer access to customer service anytime, anywhere.
• Provide real-time service, optimized for any mobile operating system and device.

Better customer service

You can give your customer service employees better working conditions via one user interface.

You can give your employees tools, guidance, and data to solve customers’ problems. Employees can speed up solutions and provide more personal and efficient support via service software with access to all customer information in one place – and they can even pull data from systems outside Dynamics 365 Customer Service!

With Microsoft Dynamics 365 Customer Service you can:

• Support employees with a visual interface that delivers role-based experiences.
• Manage customer cases faster and offer differentiated levels of support.
• Solve problems faster with machine learning and advanced analytics.

Combined knowledge

You can give employees and customers answers on the spot.

You can access and deliver consistent answers across channels using a searchable knowledge base. And you can adapt the content on the portal to customers and measure the impact of the response via in-depth analysis.

With Microsoft Dynamics 365 Customer Service you can:

• Deliver the right answers at the right time across channels.
• Record content from social media, service interactions, and experts.
• Gain insight into how your knowledge base is used. You have access to comprehensive analysis that helps you improve and add information based on customer needs.

Digital intelligence

You can be proactive with built-in digital intelligence.

Digital intelligence enables predictive customer service using data analytics built into your customer service software. You can thus identify trends, anticipate opportunities, and gain invaluable insight through interactive dashboards and data visualization features.

With Microsoft Dynamics 365 Customer Service you can:

• View vital service measurements in real time via dashboards that can be customized as needed.
• Follow emotions and intentions in social posts using built-in intelligence.
• Solve problems faster with the help of machine learning which can refer to relevant articles and cases.

Add artificial intelligence to customer service

With artificial intelligence, you can let your make better and more efficient decisions by converting data into insights. You can use AI to speed up a single process or change the entire industry.

Explore artificial intelligence for Customer Service here: