Optimize your customer service with Microsoft Dynamics 365 Customer Service
What is Dynamics 365 Customer Service?
Microsoft Dynamics 365 Customer Service is one of the applications under the Dynamics 365 umbrella.
Dynamics 365 Customer Service is a CRM system aimed at companies that work with customer service and case management.
What can you use Customer Service for?
Dynamics 365 Customer Service lets you support your customers anytime, anywhere. You can gain insight into customer satisfaction through analytics and AI-enabled features, so your employees can spend less time searching and more time communicating.
With Microsoft Dynamics 365 Customer Service, you can optimize customer service through a single experience that delivers end-to-end service across channels.
Dynamics 365 Customer Service lets you support your customers anytime anywhere
With Customer Service you can:
Get long lasting customer relationships
You can optimize customer service through a single experience that delivers end-to-end service across channels – so customers become loyal and employees get new tools.
Strengthen the individual employee
You can give employees the necessary knowledge so that they can deliver faster and more consistent service.
Adapt to changing needs
You can anticipate the needs of customers, companies, and the market, so you can respond quickly via applications with built-in intelligence for customer service.
Customer Service – how it works
An expandable platform
You can start with Customer Service and expand as the need arises and your organization can keep up.
You easily integrate the other applications within Dynamics 365, e.g., Marketing, Sales, Field Service and Business Central, which allows you to combine the systems and create connections between different business units to support your company’s growth.
Dynamics 365 Customer Service can also be easily integrated with add-ons such as Microsoft Teams, Bisnode, ClickDimensions and Mailchimp.
In addition, there are two specific add-ons for Customer Service: Dynamics 365 Virtual Agents for Customer Service and Dynamics 365 Customer Service Insights.
You can also use Customer Voice, which allows you to obtain feedback from surveys.
How can MicroPartner help?
To get the most value out of Dynamics 365 Customer Service, it must reflect your business and your way of working. Perhaps you need additional features and integrations that suit your needs? Adjustments can be both simple and complex.
Engagement across channels



Get in touch with customers anytime, anywhere
You can get in touch with customers anytime and anywhere!
You can help your customers wherever and whenever they need it – and you can deliver the personal, consistent service that customers expect, across devices and channels – including social media.
With Microsoft Dynamics 365 Customer Service you can:
- Use one unified platform to make customer service consistent and visible across channels.
- Gain deeper insight with a 360-degree customer view.
- Personalize interactions based on past interactions and behaviors.
Do you want more information?
+45 4345 0660
Help your customers to self help



Self-service and communities
You can help your customers help themselves.
Make it easy for your customers to find answers to their questions themselves and give them access to a community where they can get in touch with like-minded people and professionals. If necessary, customers can easily switch to assisted support.
With Microsoft Dynamics 365 Customer Service you can:
- Offer access to customer service anytime, anywhere.
- Provide real-time service, optimized for any mobile operating system and device.
CUSTOMER SERVICE INSIGHTS
Provide better conditions for customer service



Better customer service
You can give your customer service employees better working conditions via one user interface.
You can give your employees tools, guidance, and data to solve customers’ problems. Employees can speed up solutions and provide more personal and efficient support via service software with access to all customer information in one place – and they can even pull data from systems outside Dynamics 365 Customer Service!
With Microsoft Dynamics 365 Customer Service you can:
- Support employees with a visual interface that delivers role-based experiences.
- Manage customer cases faster and offer differentiated levels of support.
- Solve problems faster with machine learning and advanced analytics.
Consistent responses across channels



Combined knowledge
You can give employees and customers answers on the spot.
You can access and deliver consistent answers across channels using a searchable knowledge base. And you can adapt the content on the portal to customers and measure the impact of the response via in-depth analysis.
With Microsoft Dynamics 365 Customer Service you can:
- Deliver the right answers at the right time across channels.
- Record content from social media, service interactions, and experts.
- Gain insight into how your knowledge base is used. You have access to comprehensive analysis that helps you improve and add information based on customer needs.
Proactive with built-in digital intelligence



Digital intelligence
You can be proactive with built-in digital intelligence.
Digital intelligence enables predictive customer service using data analytics built into your customer service software. You can thus identify trends, anticipate opportunities, and gain invaluable insight through interactive dashboards and data visualization features.
With Microsoft Dynamics 365 Customer Service you can:
- View vital service measurements in real time via dashboards that can be customized as needed.
- Follow emotions and intentions in social posts using built-in intelligence.
- Solve problems faster with the help of machine learning which can refer to relevant articles and cases.
Artificial Intelligence for customer service



Add artificial intelligence to customer service
With artificial intelligence, you can let your make better and more efficient decisions by converting data into insights. You can use AI to speed up a single process or change the entire industry.
Explore artificial intelligence for Customer Service here:
VIRTUAL AGENTS FOR CUSTOMER SERVICE
With Dynamics 365 Virtual Agents for Customer Service, you can solve your customers’ problems quickly with intelligent virtual helpdesk staff that can be customized.
CUSTOMER SERVICE INSIGHTS
With Customer Service Insights, which is an add-on to Dynamics 365 Customer Service, you can optimize your support and create service experiences.
Prices
Customer Service | The price of the user’s first Dynamics 365 app | The price of the user’s subsequent qualifying Dynamics 365 app |
---|---|---|
Customer Service Professional | DKK 314.70 Per user / month | DKK 125.90 Per user / month |
Customer Service Enterprise | DKK 597.90 Per user / month | DKK 125.90 Per user / month |
Virtual Agents for Customer Service | From DKK 6,922.70
Per tenant / month. | From DKK 6,922.70
Per tenant / month. |
Customer Service Insights | From DKK 9,440.10 Per user / month | From DKK 6,293.40 Per user / month |
Customer Voice | DKK 629.30 2,000 survey responses per tenant / month. | DKK 629.30 2,000 survey responses per tenant / month. |
THE PRICES ARE EX. VAT.
MicroPartner reserves the right to regulate prices according to Microsoft.
Prices are indicative. For example, combining different licenses can mean that the price per. license per. month becomes cheaper.
As a result, please contact us to get a quote.
Contact us here or on +45 43 45 06 60.
License campaign
Get the first 4 months free



Dynamics 365 license campaign on Sales Professional and Customer Service Professional
Until 30 June 2021, you can get the two types of license Sales Professional and / or Customer Service Professional on favorable terms. You get the first 4 months for FREE.
Book a demo
Fill out the form and we will contact you regarding a demo of Customer Service
You are also welcome to contact sales director Matthijn Hoogenboom on +45 2845 2008.



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