Dynamics 365 Virtual Agents for Customer Service

Take advantage of AI

With Dynamics 365 Virtual Agent for Customer Service, you can reduce your costs by giving your customer service helpdesk employees the ability to build and update intelligent chat robots.

The chat robots use built-in language processing features making participating in conversations with you customers and employees sounds natural. You can get improved productivity with AI-based insights that help you identify and automate new or time-consuming customer support issues.

Virtual helpdesk staff for customer service

You can leverage the AI features of Virtual Power Agents from the Power Platform to deliver unique customer service. You can create efficient chat robots that handle and solve customer problems where there is no need for developers or data specialists.

You can create the chat robots using a graphical user interface that does not require coding.

Make better decisions and increase customer satisfaction

You can perform actions on a well-informed basis using insights based on AI. You can create a better customer service experience and measure trends across all channels. You can identify potential growth areas and get better productivity for helpdesk staff through innovative AI features and functions.

Take advantage of virtual helpdesk staff

You can integrate Virtual Power Agents with the products and services you use every day. You can choose from hundreds of ready-made connectors, or you can create custom workflows in Power Automate. You can also create complex scenarios with the Microsoft Bot Framework.