Flexfone

Complete overview of telephony

With Myfone from Flexfone, you and your employees get full control of your telephony. You can see if your colleagues are talking on the phone, are in a meeting, are on vacation, are registered for a queue – all from either your browser or your mobile.

It is easy to connect your mobile or desk phone to telephone queues. Myfone can convert all your phone numbers to one number. That way, you avoid having extra phones and SIM cards.

Profiles

If you are in a meeting, you can let your calls go directly to voice mail. With Myfone’s profiles, you can control your profiles yourself, allowing you full control over your incoming and outgoing calls. This means, that you can organize your work days and working hours yourself, so that your calls are forwarded or sent to voice mail, if you are in a meeting or on vacation.

Call history

You get a complete overview of your call history, so you can easily see, who you have talked to when and for how long.

Voice mail

With Myfone from Flexfone, you get a visual answering machine / voice mail that gathers all your messages in one place. You can easily listen to and delete your messages – and you can even have them sent to your email. You can also see who has left the message, so you can call back quickly.

Desk phones

You can have your own desk phone, so you can efficiently manage your calls with just one click.

Built-in softphone

With Myfone from Flexfone, you can make and receive calls via your browser on your computer via a softphone. All you need is a headset, microphone, and internet connection.

You also get access to the following information:

Where is the call coming from?

With Myfone, you can see which address the number is registered at.

Business or individual?

With Myfone, you can see if the caller is a company or an individual.

Forwarding

With Myfone from Flexfone, you get, during ongoing calls, several functions made available, including:

Set up your own call flow

With Flexfone, you can decide how your call flow should be set up. When a customer calls your main number, you can let the call go through different steps depending on the time the customer calls, who the customer wants to talk to and more.

Forwarding

With Myfone from Flexfone, you can easily set up forwarding via Myfone.dk. For example, using profiles, you can ensure that all your incoming calls are forwarded to a colleague when you are in a meeting, do not want to be disturbed, or are on vacation.

You can also forward your calls using the following features:

Myfone on the go

The Myfone app gives you access to plenty of options on the go:

Exchange

The Myfone app supports Exchange, so you can access your colleagues’ Outlook calendars on the go.

Profile management

Via the app, you can easily change your Myfone profile manually, or you can let automatic profile change manage your daily communication. Automatic profile change can alter your profile status according to your Outlook calendar. This way, you can ensure that you are not disturbed when you are in a meeting, and that you receive your calls on the go and not on your desk phone.

Queue

You have access to queues directly on the phone, so you can easily connect to and from different queues. Via the visual overview, you can quickly see which of your colleagues are working with which queue.

Voice mail

You can both listen, rewind, delete, and have messages sent via e-mail and SMS via the app.

Forward calls

You can easily forward calls, and you can decide whether the forward should be made directly or supervised. The supervised forward allows you to ensure, that your colleague is prepared for the call, before it is forwarded.

Status of colleagues

The Myfone app has an intelligent contact book, which combines your existing contacts with your colleagues, so you have all your contacts in one place. That way, you can quickly get hold of the person you need. You can see where your colleagues are, and if they are available to receive calls.