Flexfone – Business telephony of the future
Flexfone – business telephony of the future across platforms
MicroPartner is an authorized reseller.
Flexfone is a Danish company that offers business telephony of the future. Flexfone wants to make business telephony simpler, more user-friendly, and more cost-effective, so that employees can perform optimally in a busy work day.
Flexfone offers business telephony across a range of platforms, including mobile, online, desk phone and via a mobile app.
Flexfone has also, as the first in Denmark, been approved for integration into Microsoft Teams, which allows you to access many of Myfone’s functions directly in Teams.
Read more about Flexfone on their website.
Flexfone can be combined with Dynamics 365.
Flexfone – how it works:
MicroPartner is an authorized reseller
Myfone – complete telephony via browser and mobile
With Myfone from Flexfone, you get a complete telephone system via browser and mobile (Myfone app).
Via Myfone.dk, which is your personal telephony platform, you have access to all functions, customers, colleagues, and partners.
Myfone – how it works:
Complete overview of telephony
With Myfone from Flexfone, you and your employees get full control of your telephony. You can see if your colleagues are talking on the phone, are in a meeting, are on vacation, are registered for a queue – all from either your browser or your mobile.
It is easy to connect your mobile or desk phone to telephone queues. Myfone can convert all your phone numbers to one number. That way, you avoid having extra phones and SIM cards.
If you are in a meeting, you can let your calls go directly to voice mail. With Myfone’s profiles, you can control your profiles yourself, allowing you full control over your incoming and outgoing calls. This means, that you can organize your work days and working hours yourself, so that your calls are forwarded or sent to voice mail, if you are in a meeting or on vacation.
You get a complete overview of your call history, so you can easily see, who you have talked to when and for how long.
With Myfone from Flexfone, you get a visual answering machine / voice mail that gathers all your messages in one place. You can easily listen to and delete your messages – and you can even have them sent to your email. You can also see who has left the message, so you can call back quickly.
You can have your own desk phone, so you can efficiently manage your calls with just one click.
With Myfone from Flexfone, you can make and receive calls via your browser on your computer via a softphone. All you need is a headset, microphone, and internet connection.
You also get access to the following information:
Where is the call coming from?
With Myfone, you can see which address the number is registered at.
Business or individual?
With Myfone, you can see if the caller is a company or an individual.
With Myfone from Flexfone, you get, during ongoing calls, several functions made available, including:
You can easily add additional people to the conversation, forward directly to another person or make a supervised forwarding.
To forward a call, you can search for either the name or phone number of the person, you want to forward to.
Once you have found the person you want to forward the call to, simply tap the forward icon.
Set up your own call flow
With Flexfone, you can decide how your call flow should be set up. When a customer calls your main number, you can let the call go through different steps depending on the time the customer calls, who the customer wants to talk to and more.
Call flow – how it works:
Example of a call flow:
Forwarding with Flexfone
With Myfone from Flexfone, you can easily set up forwarding via Myfone.dk. For example, using profiles, you can ensure that all your incoming calls are forwarded to a colleague when you are in a meeting, do not want to be disturbed, or are on vacation.
You can also forward your calls using the following features:
At Myfone.dk, you can make sure that your calls are forwarded to a queue such as sales, customer service, marketing, or finance.
Calls from countries other than Denmark can be forwarded via country code to a specific queue or a specific opening time. This can be useful, for example, if your company has several foreign offices.
You can forward calls to speak, which tells who the customer has called.
You can forward calls to speak, which tells who the customer has called.
You can allow customers who call the ability to enter a department or queue themselves.
With variable call flow, you can decide how a call should be forwarded – with a touch of a button. It can be useful, for example, if you one day decide to open earlier than at your normal opening hours.
You can forward your calls to opening hours, so that customers, who call, are notified that they have called outside opening hours, and can call back within your opening hours again.
You can forward to an external number, for instance, a partner.
Myfone on the go
With the Myfone app, you can take Myfone on the go.
The Myfone app is available for both iOS and Andriod.
Myfone app – how it works:
Myfone on the go
The Myfone app gives you access to plenty of options on the go:
The Myfone app supports Exchange, so you can access your colleagues’ Outlook calendars on the go.
Via the app, you can easily change your Myfone profile manually, or you can let automatic profile change manage your daily communication. Automatic profile change can alter your profile status according to your Outlook calendar. This way, you can ensure that you are not disturbed when you are in a meeting, and that you receive your calls on the go and not on your desk phone.
You have access to queues directly on the phone, so you can easily connect to and from different queues. Via the visual overview, you can quickly see which of your colleagues are working with which queue.
You can both listen, rewind, delete, and have messages sent via e-mail and SMS via the app.
You can easily forward calls, and you can decide whether the forward should be made directly or supervised. The supervised forward allows you to ensure, that your colleague is prepared for the call, before it is forwarded.
Status of colleagues
The Myfone app has an intelligent contact book, which combines your existing contacts with your colleagues, so you have all your contacts in one place. That way, you can quickly get hold of the person you need. You can see where your colleagues are, and if they are available to receive calls.
Desk telephone integrated in your telephony
Many companies still use desk phones and with Flexfone, the desk phone becomes an integrated part of your telephony, so you can receive calls on both softphone, mobile, and desk phone.
With the desk phone, you have access to several smart functions, that make your work day easier. You can set your shortcuts on Myfone.dk, allowing you quickly to:
- Make direct or supervised forwarding
- Manage your call history
- Change your availability in profiles
Microsoft Teams and Myfone
Myfone – also in Microsoft Teams
As the first in Denmark, Flexfone has received approval for a business telephony app in Microsoft Teams. With Flexfone’s integration, you not only get a softphone in Teams, but you also get access to many of Myfone’s functions directly in Teams.
For example, you can manage your call profiles, sign up for queues, and see all your colleagues’ call status using the Myfone Teams app.
Teams and Myfone – how it works:
Make and receive calls in Teams
Flexfone’s telephony is integrated with Microsoft Teams. This means that you can let all your calls take place here. Using Team’s own softphone, you can easily make and receive your calls from both colleagues and external contacts.
At the same time, the Myfone Teams app ensures that you have all Myfone’s other telephony functions at your fingertips. All directly in Teams.
Call functions in Teams
With your softphone in Teams, you can both forward directly or supervised, for example, to a colleague in Teams.
If you need to forward to other devices, you can easily do so in the Myfone Teams app.
Sign up for a phone queue in Teams
With Myfone in Teams from Flexfone, you get full control over your telephony.
You can sign up for telephone queues, change your call profiles, and get an overview of your colleagues.
In other words, you get all the features of Myfone available in Teams.
You decide when to receive calls in Teams
Flexfone has intelligent call profiles, that let you decide which of your numbers, you want to go through in Teams and when.
For example, you can choose only to receive calls in Teams. Or you can choose to receive calls on both your desk phone, mobile, and in Teams at the same time.
Recent calls from all devices
Flexfone’s solution connects all your devices in one place.
This means, that on Myfone.dk and in the Myfone app, you can always see which calls you have answered in Teams, on your mobile, or on desk phone.
Wallboard – Live call statistics
With a Flexfone Wallboard, you can optimize management of incoming calls with relevant data about your daily telephony. That way, you can allocate the right resources when the need arises.
Wallboard – how it works:
Customize your Wallboard
You can customize your Wallboard to suit your needs:
You can divide the Wallboard into columns and move the modules around using a drag and drop function.
With the Wallboard, you can see all employees who are registered in a queue via the Employee List module.
You can also see who is available and busy, as well as the number of incoming and outgoing calls an employee has handled.
With the queue module, you can see all the employees who are registered for a queue. The queue module is especially suitable, if your company has many queues and wants to see all of them in one Wallboard.
With the extended queue display module, you can get an overall overview of the call statistics that have been on a queue.
You can set up the Wallboard to reflect the visual identity of your company with your logo and colors in the top bar.
You can also decide whether the Wallboard should have a day or night theme:
Wallboard – day theme:
Wallboard – night theme:
How much does Flexfone cost?
Flexfone’s solutions can be combined in several different ways. Your solution must be based on your specific needs.
Contact us for at quote.
Call us on +45 43 45 06 60 or write to us.
Book a demo
Fill out the form and we will contact you regarding a demo of Flexfone
You are also welcome to contact sales director Matthijn Hoogenboom on +45 2845 2008.