• Are you a salesperson?

    Har du styr på din pipeline?

    Read more here
  • Are you a sales manager?

    Har du styr på hvilke kunder, I har lukket i denne uge?

    Read more here
  • Are you a service assistant?

    Har du styr på hvilken sag, du skal prioritere?

    Read more here
  • Are you a service manager?

    Har du styr på, om I overholder mål og SLA?

    Read more here
  • Are you a campaign builder?

    Har du styr på effekten af dine kampagner?

    Read more here
  • Want you Dynamics project to add value from day one?

    Kontakt os og kom godt fra start!

    Contact us here

Working made easy with Dynamics 365 CRM

En nemmere hverdag med Dynamics 365 CRM

En nemmere hverdag er noget mange medarbejdere har brug for. Mange medarbejdere herunder, sælgeren, salgschefen, servicemedarbejderen, servicelederen og kampagnebyggeren døjer med for mange systemer og manglende overblik over aktiviteter og indsatsområder i deres arbejdsdag.

Dynamics 365 CRM

Microsoft Dynamics 365 CRM has different applications that provides an easier working day for employees, as they only need one system to be able to work efficiently.

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+45 4345 0660

Working made easy with Dynamics 365 for the salesperson

Sælgerens udfordringer i hverdagen

Mange sælgere er bundet af besværlige og tunge arbejdsgange med økonomisystemer, e-mailklienter og diverse regne ark. Dynamics 365 for Sales forener dem alle, så sælgeren har alle informationer samlet et sted:

  • Hvordan ser min pipeline ud?
  • Hvor langt er jeg fra at nå mine mål?
  • Hvor mange tilbud har jeg ude?
  • Hvem skal jeg kontakte i denne uge?

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+45 4345 0660

Who should I contact today?

The CRM system should be the salespersons preferred tool. This requires the system to be easy, relevant and quick to use. The focus should be on helping the salesperson through a stressful day, ensuring that time is spent  as efficiently as possible.

Working made easy with Dynamics 365

With Microsoft Dynamics 365 Sales, the salesperson gets a dashboard that presents a quick overview with relevant information on one screen. The salesperson does not have to waste time navigating through the system or searching for information.

The dashboard provides both a snapshot of the pipeline and graphs with results, objectives and active sales processes. This gives the salesperson easy access to the next step: What is the next thing I need to do to qualify this lead? And if the next step requires contact with the customer, then the salesperson is able to launch Skype directly from within the system.

In short – working made easy with Dynamics 365!

Working made easy with Dynamics 365 for the sales manager

Salgschefens udfordringer i hverdagen

Mange salgschefer har svært ved at følge med i salgets udvikling og bruger for meget tid på at indsamle data fra et økonomisystem og regneark. Dynamics 365 Sales samler alle relevante informationer i realtid, så salgschefen hurtigt og enkelt kan danne sig et overblik over udviklingen:

  • Hvordan ser vores pipeline ud?
  • Hvordan performer vi på vores KPI’er?
  • Hvordan ser vores forecast ud?
  • Hvilke kunder har vi lukket i denne uge?
  • Hvor mange møder afholder vi?

How are we performing against our KPIs?

This classic sales manager question must be at the very top of the sales manager’s system. Along with management reporting and an overview of sales opportunities across the team. The sales manager needs the real-time image of a team’s result creation, as well as the right data to make a forecast – including the not so obvious parameters.

Working made easy with Dynamics 365

With Microsoft Dynamics 365 Sales, you can freely choose the data for your dashboard as well as an optional layout. The sales manager can also edit his dashboard, making reporting to top management easier.

The visualisation of data makes it easy and convenient to assess individual performance:

  • Are there sales processes which require attention?
  • Are there salespeople in need of help?

If the sales manager’s weekly pipeline review with his boss requires contact with a salesperson in the team, it is possible to launch the contact with one click. And the overview must be sharp, allowing the sales manager to make decisions based on facts, not hunches.

In short – working made easy with Dynamics 365!

Working made easy with Dynamics 365 for the service assistant

Servicemedarbejderens udfordringer i hverdagen

Servicemedarbejdere er udfordret af opgaver, som skal løses her og nu. Dynamics 365 Customer Service giver servicemedarbejderen værktøjet til at agere hurtigt og effektivt:

  • Hvilken sag skal prioritere?
  • Hvordan skal jeg kontakte kunden?
  • Hvordan bliver sagerne oprettet?

Which case should I give priority to?

Service staff need both case prioritisation and a complete overview – and of course the immediate means of contacting the customer via the right platform.

Working made easy with Dynamics 365

With Microsoft Dynamics 365 Customer Service, the service assistant has the tools to act quickly and efficiently. Every customer contact should enhance customer loyalty and increase sales. The dashboard should provide direct access to the most important actions.

The cases create themselves automatically based on email or customer interactions on social media. Efficiency across channels is a must. And the prioritisation should be crystal clear, so that service agreements with customers are not broken, and the most important things are done first. Service staff also need a complete overview of relevant information, guided processes, alerts and advanced queue management.

In short – working made easy with Dynamics 365!

Working made easy with Dynamics 365 for the service manager

Servicelederens udfordringer i hverdagen

Servicelederen har brug for at vide hvordan situationer er lige nu:

  • Overholder vi mål og SLA?
  • Hvor mange sager har vi lige nu?
  • Er vores kunder tilfredse med vores sagsløsning?

Are the customers satisfied with us?

Optimum customer service requires good IT support.

Working made easy with Dynamics 365

With Microsoft Dynamics 365 Customer Service, the Service Manager is able to gain an overview of case pressure, goal attainment, quality and average case processing times. The overview is available on phone, tablet and computer. On the mobile dashboard, the system displays the team’s performance, allowing the manager to see trends and make corrections at all times.

The dashboard can easily be customized so it presents the desired data, placing the most important cases, escalations and activities at the very top. Special cases may need pin-pointing with an easy way to drill down into the detail. The service manager may also have important updates forwarded to him/her automatically whenever a case develops or when a case is about to breach a desired service level. At the same time, the service manager must have easy access to a comprehensive overview and know the value of the service team’s overall effort.

In short – working made easy with Dynamics 365!

Working made easy with Dynamics 365 for the campaign builder

Kampagnebyggerens udfordringer i hverdagen

Mange marketingfolk bruger forskellige systemer til at skabe kampagner og til at få et overblik af effekten. CRM-systemet samler alle dele, så kampagnebyggeren kun skal arbejde et sted og kan:

  • Bygge flotte visuelle e-mails, landing pages, web formularer og spørgeskemaer
  • Bygge campaign automation
  • Arbejde med event mangement
  • Spore web trafik
  • Spore effekten af aktiviteter

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+45 4345 0660

How is my campaign performing in real time?

Successful campaigns mostly include multiple channels, many types of segmentation and a clear need to document results. The campaign builder must know how the campaign is performing in real time to correct the course and optimise the effect.

Working made easy

With ClickDimensions, a Microsoft certified marketing automation tool for Microsoft Dynamics 365, the campaign builder gets a  powerful platform for piecing the complete picture together, spotting trends and taking action. Everything  happens in one visual tool, where you drag and drop your way through the management of automated campaigns.

Likewise, emails to customers and prospects can be composed by dropping various content elements. The finished results can then be viewed on different screen types and distributed to selected segments. The campaign builder is able to freely combine dynamic and static lists of recipients and integrate seamlessly with a landing page.

The campaign builder may also use Microsoft Dynamics 365 to track and assess audience behaviour on the landing page, thus understanding the subjects’ interest and engagement. The same applies to an event and to the campaign elements on social media, where ClickDimensions and Dynamics 365 can measure effect and results.

Working made easy with Dynamics 365 CRM

ARTIFICIAL INTELLIGENCE

Med Dynamics 365 Artificial Intelligence kan du give dine medarbejdere på tværs af organisationen den relevante indsigt, så de kan agere på et informeret grundlag og forbedre kundeoplevelsen.

BUSINESS CENTRAL

Med Dynamics 365 Business Central kan du udvide grænserne for bogføring. Du får en total løsning til virksomhedsadministration, som hjælper med at binde virksomheden sammen – så du kan træffe bedre beslutninger.

CUSTOMER SERVICE

Med Dynamics 365 Customer Service kan du optimere kundeservice via én enkelt oplevelse, der leverer end-to-end service på tværs af kanaler – så bliver kunderne loyale og medarbejderne får nye værktøjer.

FIELD SERVICE

Med Dynamics 365 Field Service kan du øge kundetilfredsheden med intelligent planlægning, integreret mobilunderstøttelse og fjernovervågning af aktiver, så du kan få arbejdet gjort rigtigt første gang.

MARKETING

Med Dynamics 365 Marketing kan du finde og pleje flere salgsklare kundeemner ved at bevæge dig ud over grundlæggende e-mailmarketing. Du kan dele én kilde til salgs- og marketingoplysninger ved hjælp af forbundne og automatiserede processer, som gør det muligt at træffe klogere beslutninger, der øger din marketing ROI.

MIXED REALITY

Med Dynamics 365 Mixed Reality kan du fx hjælpe dine medarbejdere med at blive bedre til at arbejde sammen, selvom de arbejder langt fra hinanden.

PROJECT SERVICE AUTOMATION

Med Dynamics 365 Project Service Automation kan du drive din projektbaserede virksomhed mere effektivt ved at samle mennesker, processer og automationsteknologi i én oplevelse.

SALES

Med Dynamics 365 Sales kan du bruge digital intelligens i hver enkelt aftale, så du langt bedre kan forudsige dine kunders behov – så skaber du gode relationer og øgede indtægter.

ADD-ONS

Der findes flere add-ons til Dynamics 365.

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