Supporting customer processes
Microsoft Dynamics 365 consists of several different applications that works on their own as well as together.
Dynamics 365 can unite people, data, and processes and give you a better insight in your customers’ needs. By doing do, the platform gives you access to new business opportunities that can drive and develop your business through the right customer processes:
A platform of opportunities
You can choose to start with individual applications and then add applications as the need arise, allowing the organisation to keep up.
All applications are tightly integrated and work together seamlessly based on Dynamics’ common data model, which is also shared by Microsoft Office 365.
Think big and prioritze
With a platform that can support all customer processes, it may be difficult to know where to begin.
For this reason, we recommend ‘think big and prioritize’.
In order for us to advise you, we must understand your business and your customers’ needs. Only then are we able identify your biggest challenge and develop your customer processes.
That way, we ensure that you embark on the project and that the solution support the customer experience.
When installing Dynamics 365 it is always a standard out of the box solution with Microsoft terminology and processes.
Perhaps you do not work with the term ‘customers’ but with ‘clients’? Perhaps you have multiple sales processes? Perhaps you need additional functionality and integrations that suit your specific needs?
Customizations give a better user and customer experience because they are rooted in your business and customer experience.
When we advise you, we draw on our experience with + 150 projects from different sectors.
We always ensure that the solution is designed architecturally correct and that we are can maintain it through its life cycle.
We also have developers at our disposal that are passionate about technical challenges and who can make customizations beyond the standard.
Customer or user focus?
The difference between business processes and customer processes is whether the process has the user/management or the customer at its center.
Customer or business processes
The figure illustrates the two approaches:
Approach 1 has the customer at the center. Processes that are created with focus on the customer result in a better customer experience. It is about looking at the process through the eyes of the customer.
Approach 2 has the user at the center. Processes that are created as an internal efficiency improvement often result in a system that is mostly used as an internal reporting system.
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We consider our customers to be partners
Since 2001, we have helped + 150 businesses and organizations with business developing and productive solutions.
Do you want us to help you with your customer processes?
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