What is Dynamics 365 Customer Voice?
Customer Voice is an add-on to Dynamics 365, where you can work with surveys and user feedback.
Customer Voice is included in the following Dynamics 365 applications: Sales Enterprise, Customer Service Enterprise, Field Service, Marketing and Human Resources.
It is possible to buy Customer Voice separately if you use the other Dynamics 365 applications. It is also possible to purchase Customer Voice without a Dynamics 365 application.
What can you use Customer Voice for?
With Customer Voice, you can collect and record the measurement points that matter to your company based on survey data. Based on data, you can react quickly.
Obtain feedback through questionnaires
You can use Customer Voice as part of event management to send out questionnaires to the participants after the event. In this way, you can get feedback which you can use to adjust and adapt your future events. Read more about event management here.
You can also get internal feedback from your employees in the form of employee surveys. Read about Dynamics 365 Human Resources here.
Customer Voice is a Dynamics 365 add-on where you can work with surveys and user feedback.
With Customer Voice you can:
Customer Voice – a quick overview:
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Get intant feedback
Collect feedback and input via templates
With Customer Voice, you can quickly collect feedback and input via templates, which include question sets, workflows and reports.
You can easily create custom surveys based on the customer information in your existing business programs.
You can collect feedback across favorite channels such as email, text message, Internet, and mobile.
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Gain deeper insight by integrating data
Connect feedback
You can easily connect ongoing feedback with customer information in other Dynamics 365 applications, including Dynamics 365 Customer Insights, Power Automate, Power Apps and Power BI.
You can gain insight that is context-dependent by continuously connecting the feedback you receive with the customer information you already have.
You can engage your target audience at the right time. Customer data is updated automatically every time someone responds across all workflows.
Adjust your actions based on feedback in real-time
Custom dashboards in Customer Voice
You can keep track of what is most important to your business via custom dashboards that visualize feedback.
You can respond in real time based on automatic triggers.
You can end customer feedback in a timely manner with built-in satisfaction metrics, including Net Promoter Score, and follow-up actions.
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Customer Voice – how it works
Prices
| For customers with selected Dynamics 365 applications | For customers without selected Dynamics 365 applications | |
| Customer Voice | Included 2,000 survey responses per tenant / month Additional answers can be purchased separately. | From
Dkk 629.30 Additional answers can be purchased separately. |
| Sales Enterprise | DKK 597.90 Pr. user / month | |
| Customer Service Enterprise | DKK 597.90 Pr. user / month | |
| Marketing | From
DKK 4,720,10 | |
| Customer Insights | From
DKK 9,440,20 | |
| Human Resources | DKK 755.20 Pr. user / month |
If you use the other Dynamics 365 applications, you can purchase Customer Voice. Contact us for further information.
PRICES ARE WITHOUT VAT.
Changes in prices from Microsoft may occur.
Prices are indicative. For example, combining different licenses can mean that the price per. license per. month becomes cheaper.
Contact us to get a quote.
Contact us here or at +45 43 45 06 60.
Contact us to learn more or to schedule a free demo
Our team of experienced and dedicated consultants is always ready to help and guide you, so you can make the best decision. Whether you need advice or want to have a personal demonstration, we are ready to assist you.
Contact us today through the form, and we will get back to you as soon as possible.
You are also welcome to contact us directly at Tel.: 70 88 67 83
