ERP and CRM in one platform from Microsoft
What is Microsoft Dynamics 365?
Dynamics 365 consists of a number of different intelligent business programs also called applications that help you manage processes within different business areas such as sales, service, marketing, finance, project management and HR.
Dynamics 365 can help you with running your entire business delivering better results through predictable, AI-based insights
Built on the same common data model
The various Dynamics 365 applications are built on the same common data model, which means that all applications can be integrated with each other. The common data model also allows integration with other Microsoft products such as Office 365, as well as other non-Microsoft products that use a standard API. The products that can be integrated with Dynamics 365 can be accessed via Microsoft AppSource.
Read more about integrations.
Think big, start small
You can start with a single application and add more when the need arises, and the organization can keep up.
Read more about the different applications here.
How Dynamics 365 works
Cloud or on-premise
Dedicated to the cloud
Microsoft is fully dedicated to the cloud. As a result, there are several benefits to choosing to run Dynamics 365 in the cloud:
Although Microsoft prefers the cloud, there may still be good reasons to choose to run Dynamics 365 on-premise. For example, you have a greater influence on safety and performance. You maintain on-premise yourself and can therefore decide for yourself when you want to run updates.
What are the uses for Microsoft Dynamics 365?
Microsoft Dynamics 365 can be used for:
Explore the applications that work alone and together
Explore the applications
Click on the different tabs to read about the applications.
Dynamics 365 Business Central is an ERP system aimed at small and medium-sized businesses. Business Central is the latest version of Navision (NAV). With Business Central, you get a complete solution for business administration, which helps to bind the company together – so you can make better decisions.
Read more about Business Central.
Dynamics 365 Customer Service is a CRM system aimed at companies that need to manage customer service processes. With Dynamics 365 Customer Service, you can support your customers anytime, anywhere. You can gain insight into customer satisfaction through analytics and AI-enabled features, so your employees can spend less time searching and more time communicating.
Read more about Customer Service.
Dynamics 365 Field Service is a CRM system that is aimed at companies that drive out to their customers such as technicians, carpenters, electricians, plumbers, etc. Field Service allows you to use calendar management, order management, Connected Field Service , IoT, time tracking, and predictive proactive service.
Read more about Field Service.
With Dynamics 365 Human Resources you can optimize your HR programs, make your organization more flexible and get insight in your workforce. For example, you can reduce routine tasks by letting your employees update their profiles, training and performance follow-up themselves.
Read more aboyt Human Resources.
Dynamics 365 Marketing is a complete marketing automation tool that helps you manage your marketing processes. With Dynamics 365 Marketing, you can create customer journeys, use event management, strengthen the collaboration between sales and marketing, make informed decisions based on data, and create growth with a flexible platform.
Read more about Marketing.
Dynamics 365 Project Operations is aimed at all companies working on projects. With Project Operations, you can connect all the departments needed to deliver successful and profitable projects with a single system. Among other things, you can manage projects from A-Z, time and expense reports, win multiple contracts, optimize resource utilization and allocation, accelerate project completion, maximize project profitability, and ensure timely client invoicing.
Read more about Project Operations.
Dynamics 365 Sales is a CRM system aimed at all companies that work with selling. With Dynamics 365, you can use digital intelligence in every single agreement, allowing you to better predict your customers’ needs and create good relationships and increased revenue. Dynamics 365 Sales helps you with sales optimization, pipeline management, forecasting, customer relationship management, lead management and quotation.
Read more about Sales.
Artificial Intelligence (AI)
With Artificial Intelligence, you can give your employees the ability to act and make decisions based on information. At the same time, you can also improve customer experience.
You can give employees the ability to solve business challenges using intelligent apps: Customer Insights, Virtual Agents for Customer Service, Sales Insights, and Customer Service Insights.
With Mixed Reality, you can strengthen the collaboration between employees via various applications – and at the same time optimize operations.
Mixed Reality consists of the following applications: Dynamics 365 Remote Assist, Dynamics 365 Guides, and Dynamics 365 Product Visualize.
There are several add-ons for Dynamics 365, including Mailchimp, ClickDimensions, Bisnode, Resco and exclusively for Business Central in the form of Lessor and Continia.
Read more about add-ons.
Dynamics 365 license campaign on Sales Professional or Customer Service Professional
Until June 30, 2021, you can get two types of license Sales Professional or Customer Service Professional on favorable terms. You get the first 4 months for FREE.
How can MicroPartner help with Dynamics 365?
Out of the box solution
When installing Microsoft Dynamics 365 it is always a standard out of the box solution with Microsoft terminology and processes and not attuned to your company, your terminology or processes.
Customizations give a better user and customer experience
Perhaps you need additional functionality and integrations beyond the standard solution, that suit your specific needs? Perhaps you do not work with the term ‘customers’ but with ‘clients’? Perhaps you have multiple sales processes? Perhaps you need additional functionality and integrations that suit your specific needs?
Customizations give a better user and customer experience because they are rooted in your business and customer experience. Customizations can be simple as well as complex. MicroPartner will help you customize the system and make integrations.
As a consulting house, our most important task is to help you implement a solution that creates the most value for you and your customers.
When we advise you, we draw on our experience with +150 projects from different industries. We ensure that the solution is architecturally constructed correctly and that it is maintainable throughout its life.
We also have developers who are passionate about technical challenges and who can make customizations, and changes that go beyond the standard.
Overview of processes
When you introduce a new system, the organization usually alters existing business processes and develops new processes. As a result, we will help you getting an overview of your processes and how they can be implemented in the system.
Microsoft Dynamics 365 training
Finally, we will also help you with training. In our experience, the training is essential to the long-term position of system within the organization. We can adjust the training together, so it will fit your needs.
Read more about our approach here.
How much does Microsoft Dynamics 365 cost?
A license-based platform
Dynamics 365 is license-based, which works like a subscription, where you pay a fixed service per month. The license prices depend on several different parameters, e.g., number of applications, but also what needs the individual users have. There is a big difference in the price of a license where the user can create, delete, and work with data versus a license where the user only can view data. The Microsoft Dynamics licensing structure can be difficult to navigate and requires good advice.
At MicroPartner, we have advised +150 companies and organizations – Do you want us to advise you, too? Contact us here.
Read more about prices under the individual applications.
Case: Red Lion Hotel Corporation
Red Lion Hotel Corporation
Watch the video to learn how Red Lion Hotel Corporation, one of the largest hotel chains in the U.S, has transformed their business with Dynamics 365 and Office 365.
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