Customer Service Insights

Anticipate customers’ wishes – and give them what they need

With Customer Service Insights, you can give your customer service team the opportunity to discover and adapt to current and new trends. They can also identify growth areas, adapt their contact with customers, and identify potential problem areas, so that they can solve them before they affect customers.

Streamline operations

With savvy intelligence, you can streamline your customer service with insights into case resolution, backlog trends, and history to evaluate the performance of helpdesk employees. You can use artificial intelligence to find the leads that generate the most sales using dashboards that are updated in real time.

You can also adjust the workload of the helpdesk staff, so that the right type of call reaches the right staff at the right time.

Achieve visibility

With Customer Service Insights, you can view patterns in your contact with your customers. You can also see results for both real and virtual helpdesk employees as well as multi-dimensional call center activities with interactive charts and filters.

Dashboards use artificial intelligence, business intelligence, and machine learning to visualize the biggest impacts on the system, allowing you to determine staffing and adjust as needed.

Achieve higher customer satisfaction

You can build loyalty by solving problems before they affect customers. You can also explore customer satisfaction (CSAT) for each of your support channels, thereby gaining an understanding of the factors that have the greatest impact on CSAT results.

You can use artificial intelligence-based knowledge and recommendations to get the most out of customer surveys, and you can implement database-enhanced improvements.

Read about Customer Voice, which lets you collect feedback from your customers through surveys.