What are Dynamics 365 Virtual Agents for Customer Service?
Dynamics 365 Virtual Agents for Customer Service is an add-on to Dynamics 365 Customer Service.
Virtual Agents for Customer Service combines an AI-based chat robot and insightful solutions that enable customer service teams to easily identify and automate common support issues.
Dynamics 365 Virtual Agents for Customer Service combines an AI-based chat robot and insightful solutions that enable customer service teams to easily identify and automate common support issues.
With Dynamics 365 Virtual Agents for Customer Service you can.:
Dynamics 365 Virtual Agents for Customer Service – how it works
Take advantage of AI
Take advantage of AI
With Dynamics 365 Virtual Agent for Customer Service, you can reduce your costs by giving your customer service helpdesk employees the ability to build and update intelligent chat robots.
The chat robots use built-in language processing features making participating in conversations with you customers and employees sounds natural. You can get improved productivity with AI-based insights that help you identify and automate new or time-consuming customer support issues.
Virtual helpdesk staff for customer service
You can leverage the AI features of Virtual Power Agents from the Power Platform to deliver unique customer service. You can create efficient chat robots that handle and solve customer problems where there is no need for developers or data specialists.
You can create the chat robots using a graphical user interface that does not require coding.
Increase your customer satisfaction with virtual agents
Make better decisions and increase customer satisfaction
You can perform actions on a well-informed basis using insights based on AI. You can create a better customer service experience and measure trends across all channels. You can identify potential growth areas and get better productivity for helpdesk staff through innovative AI features and functions.
Take advantage of virtual helpdesk staff
You can integrate Virtual Power Agents with the products and services you use every day. You can choose from hundreds of ready-made connectors, or you can create custom workflows in Power Automate. You can also create complex scenarios with the Microsoft Bot Framework.
Prices
| Customer Service | THE PRICE OF THE USER’S FIRST DYNAMICS 365 APP | THE PRICE OF THE USER’S SUBSEQUENT QUALIFYING DYNAMICS 365 APP |
|---|---|---|
| Customer Service Professional | DKK 314.70 Per user / month | DKK 125.90 Per user / month |
| Customer Service Enterprise | DKK 597.90 Per user / month | DKK 125.90 Per user / month |
| Virtual Agent for Customer Service | From DKK 6,922.70
Per tenant / month. | From DKK 6,922.70
Per tenant / month. |
| Customer Insights | From DKK 9,440.10 pr. user / month | From DKK 6,293.40 Pr. user / month |
| Customer Voice | DKK 629.30 2.000 survey responses pr. user / month. | DKK 629.30 2.000 survey responses pr. user / month. |
THE PRICES ARE EX. VAT.
MicroPartner reserves the right to regulate prices according to Microsoft.
Prices are indicative. For example, combining different licenses can mean that the price per. license per. month becomes cheaper.
As a result, please contact us to get a quote.
Contact us here or +45 43 45 06 60.
Contact us to learn more or to schedule a free demo
Our team of experienced and dedicated consultants is always ready to help and guide you, so you can make the best decision. Whether you need advice or want to have a personal demonstration, we are ready to assist you.
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