Get long lasting customer relationships
You can optimize customer service through a single experience that delivers end-to-end service across channels – so customers become loyal and employees get new tools.
What is Dynamics 365 Customer Service?
Microsoft Dynamics 365 Customer Service is one of the applications under the Dynamics 365 umbrella.
Dynamics 365 Customer Service is a CRM system aimed at companies that work with customer service and case management.
What can you use Customer Service for?
Dynamics 365 Customer Service lets you support your customers anytime, anywhere. You can gain insight into customer satisfaction through analytics and AI-enabled features, so your employees can spend less time searching and more time communicating.
With Microsoft Dynamics 365 Customer Service, you can optimize customer service through a single experience that delivers end-to-end service across channels.
Dynamics 365 Customer Service lets you support your customers anytime anywhere
With Customer Service you can:
Customer Service – how it works
An expandable platform
You can start with Customer Service and expand as the need arises and your organization can keep up.
You easily integrate the other applications within Dynamics 365, e.g., Marketing, Sales, Field Service and Business Central, which allows you to combine the systems and create connections between different business units to support your company’s growth.
Dynamics 365 Customer Service can also be easily integrated with add-ons such as Microsoft Teams, Bisnode and Mailchimp.
In addition, there are two specific add-ons for Customer Service: Dynamics 365 Virtual Agents for Customer Service and Dynamics 365 Customer Service Insights.
You can also use Customer Voice, which allows you to obtain feedback from surveys.
How can MicroPartner help?
To get the most value out of Dynamics 365 Customer Service, it must reflect your business and your way of working. Perhaps you need additional features and integrations that suit your needs? Adjustments can be both simple and complex.
Learn more about how we can help you here.
Learn how the following companies use Dynamics 365 Customer Service:
Engagement across channels
Get in touch with customers anytime, anywhere
You can get in touch with customers anytime and anywhere!
You can help your customers wherever and whenever they need it – and you can deliver the personal, consistent service that customers expect, across devices and channels – including social media.
With Microsoft Dynamics 365 Customer Service you can:
- Use one unified platform to make customer service consistent and visible across channels.
- Gain deeper insight with a 360-degree customer view.
- Personalize interactions based on past interactions and behaviors.
Help your customers to self help
Self-service and communities
You can help your customers help themselves.
Make it easy for your customers to find answers to their questions themselves and give them access to a community where they can get in touch with like-minded people and professionals. If necessary, customers can easily switch to assisted support.
With Microsoft Dynamics 365 Customer Service you can:
- Offer access to customer service anytime, anywhere.
- Provide real-time service, optimized for any mobile operating system and device.
Provide better conditions for customer service
Better customer service
You can give your customer service employees better working conditions via one user interface.
You can give your employees tools, guidance, and data to solve customers’ problems. Employees can speed up solutions and provide more personal and efficient support via service software with access to all customer information in one place – and they can even pull data from systems outside Dynamics 365 Customer Service!
With Microsoft Dynamics 365 Customer Service you can:
- Support employees with a visual interface that delivers role-based experiences.
- Manage customer cases faster and offer differentiated levels of support.
- Solve problems faster with machine learning and advanced analytics.
Consistent responses across channels
Combined knowledge
You can give employees and customers answers on the spot.
You can access and deliver consistent answers across channels using a searchable knowledge base. And you can adapt the content on the portal to customers and measure the impact of the response via in-depth analysis.
With Microsoft Dynamics 365 Customer Service you can:
- Deliver the right answers at the right time across channels.
- Record content from social media, service interactions, and experts.
- Gain insight into how your knowledge base is used. You have access to comprehensive analysis that helps you improve and add information based on customer needs.
Proactive with built-in digital intelligence
Digital intelligence
You can be proactive with built-in digital intelligence.
Digital intelligence enables predictive customer service using data analytics built into your customer service software. You can thus identify trends, anticipate opportunities, and gain invaluable insight through interactive dashboards and data visualization features.
With Microsoft Dynamics 365 Customer Service you can:
- View vital service measurements in real time via dashboards that can be customized as needed.
- Follow emotions and intentions in social posts using built-in intelligence.
- Solve problems faster with the help of machine learning which can refer to relevant articles and cases.
Artificial Intelligence for customer service
Add artificial intelligence to customer service
With artificial intelligence, you can let your make better and more efficient decisions by converting data into insights. You can use AI to speed up a single process or change the entire industry.
Explore artificial intelligence for Customer Service here:
Prices
| Customer Service | The price of the user’s first Dynamics 365 app | The price of the user’s subsequent qualifying Dynamics 365 app |
|---|---|---|
| Customer Service Professional | DKK 314.70 Per user / month | DKK 125.90 Per user / month |
| Customer Service Enterprise | DKK 597.90 Per user / month | DKK 125.90 Per user / month |
| Virtual Agents for Customer Service | From DKK 6,922.70
Per tenant / month. | From DKK 6,922.70
Per tenant / month. |
| Customer Service Insights | From DKK 9,440.10 Per user / month | From DKK 6,293.40 Per user / month |
| Customer Voice | DKK 629.30 2,000 survey responses per tenant / month. | DKK 629.30 2,000 survey responses per tenant / month. |
THE PRICES ARE EX. VAT.
MicroPartner reserves the right to regulate prices according to Microsoft.
Prices are indicative. For example, combining different licenses can mean that the price per. license per. month becomes cheaper.
As a result, please contact us to get a quote.
Contact us here or on +45 43 45 06 60.
Contact us to learn more or to schedule a free demo
Our team of experienced and dedicated consultants is always ready to help and guide you, so you can make the best decision. Whether you need advice or want to have a personal demonstration, we are ready to assist you.
Contact us today through the form, and we will get back to you as soon as possible.
You are also welcome to contact us directly at Tel.: 70 88 67 83
